Frequently Asked Questions
Everything you need to know about shopping with Ellis Mfg. Co.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your products?
Yes, all Ellis Mfg. Co. products come with a limited one-year warranty against manufacturing defects to ensure the highest level of quality and durability.
What is your return policy?
We accept returns on unused items in their original packaging within 30 days of delivery. Please contact our support team to initiate a return authorization.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer bulk or wholesale pricing?
Yes, we offer competitive pricing for large-scale projects and wholesale partners. Please reach out through our contact page with your specific requirements for a custom quote.